The Hub CoWorks Marketing and Operations Manager

The Hub CoWorks cultivates an energetic community of remote workers and entrepreneurs. The Marketing and Operations Manager will maintain a high level of client service through effective communication and interactions with members, provide content and marketing plans to increase awareness of the coworking space, and identify solutions to challenges that arise.

Marketing Support

This position will assist the Program Director in making decisions regarding media marketing. The Marketing and Operations Director will create relevant content for distribution. This work includes completing social media posts and follow up, email marketing, and other media outreach. This includes designing print, broadcast, and network marketing materials to support the production, scheduling, etc. of audio podcasts and video content.

Customer Service

This position will interact with current and prospective members daily; provide technical support within the member environment; support the acquisition of potential new members or incubator teams, and maintain a high quality of data input into the organization’s CRM system.

Essential Duties and Responsibilities

• Oversee member customer service, including technical support requests.
• Manage customer bookings, CRM, and all sales operations for The Hub CoWorks.
• Maintain a regular schedule of interaction with existing members to cultivate relationships and a deep sense of community.
• Work with the Program Director to implement outbound marketing and campaign management efforts for The Hub CoWorks, including analytics reporting.
• Coordinate on-site events; requires a moderate to high level of acuity in event planning.
• Oversee updates to The Hub CoWorks website and social media accounts.
• Produce and distribute a monthly newsletter from The Hub CoWorks.
• Provide initial contact for IT-related issues and as a liaison to IT consultants.
• Maintain and cultivate a company press release list for distribution.
• A flexible schedule is preferred. Limited night and weekend requirements.

Education and Skills

A bachelor’s degree is preferred but not required. Knowledge of Microsoft Office Suite. Capability to manage and update the Office RnD CRM system and websites using archived hard copy and electronic manuals and materials.

A high level of interest and aptitude for the following.

• Content creation
• Relationship building
• Email and other written communications
• Phone skills
• Customer Service insight
• Knowledge of basic IT issue resolution.

Supervision

This position reports to the Program Director of The Hub CoWorks.

The Hub CoWorks is located at 67 Merchants Row, Rutland, Vermont.

Job Type: Full-time

Pay: $30,000.00 - $45,000.00 per year

Benefits:

• Paid time off

Schedule:

• Day shift

Ability to Relocate:

• Rutland, VT 05701: Relocate before starting work (Required)

Work Location: In person